SERVICES
Customer Service Outsourcing
OUTSOURCING POTENTIAL ASSESSMENT
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Do you consider outsourcing a potential lever to pull to refine your Customer Service but need to know where to start? JLC will analyse your Customer Service environment, identify outsourceable areas and provide a detailed assessment and recommendation on potential benefits and estimated cost efficiencies.
CUSTOMER SERVICE OUTSOURCING STRATEGY
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You decided that Customer Service Outsourcing is part of your way forward, but you need clarification on the strategy? JLC will guide and support you in developing an outsourcing strategy tailored to your customers' and business needs.
TRUSTWORTHY CUSTOMER SERVICE OUTSOURCING PARTNERS
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You are committed to Customer Service Outsourcing, but you need to know who could best serve your customers and from which location? JLC will run a Request for Proposal (RFP) on your behalf to evaluate multiple outsourcing partner options in various geographical areas and will create a rubric and a final recommendation based on criteria which matter most to you.
PRICE AND CONTRACT NEGOTIATION
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You are excited to start your Customer Service Outsourcing journey, but you need to know what a contract with an outsourcing partner should look like and what pricing models are reasonable? JLC will negotiate your most optimal pricing model and draft a contract.
ONBOARDING CUSTOMER SERVICE OUTSOURCING PARTNERS
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You found a Customer Service Outsourcing partner but need to know how to replicate your Customer Service model on your partner's side? JLC will set up the outsourcing partner for success, implement a governance structure and provide you with scalable mechanisms to manage the partner effectively.
EVALUATING OF EXISTING CUSTOMER SERVICE OUTSOURCING SET-UPS
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You are already outsourcing part of your Customer Service business, but you are experiencing hick-ups here and then and want to revamp the setup? JLC will assess your current Customer Service Outsourcing setup based on your actual requirements, provide actionable recommendations for a redesign and is happy to execute it for you entirely.
Customer Service Improvement Projects
Your Customer Service satisfaction metrics need to be improving, or you want to reach the next level, but you deliberately want to have an unbiased assessment from outside with fresh ideas? JLC will evaluate your current Customer Service model, metrics and improvement actions and reinvent your enhancement mechanisms and mental models to bring you back on track.
Individual Intercultural Leadership Mentoring
You're wondering if you can support one of your leaders, who oversees intercultural teams across multiple regions, with an experienced mentor? JLC will provide one-time or continuous mentorship and assist your leader in overcoming intercultural challenges to create a high-performing intercultural team.