ABOUT JANA
Jana Lehmann is the founder and managing Director of JLC – Jana Lehmann Consulting and a seasoned Customer Care Leader with over 25 years of experience in the Customer Service industry. Jana built, grew and managed large-scale in-house and outsourced Customer Service Operations in mature as well as emerging markets in Europe (EU), Middle East and North Africa (MENA) and Asia Pacific (APAC). She has over a decade of experience dedicated to Customer Service Outsourcing, in which she worked in 21 countries and lived in four.
In her own words
"I am passionate about Customer Service. Serving Customers and Clients started as early as my first career steps when I graduated as a Hotel and Hospitality Manager. Consequently, in the corporate world, I joined Customer Service departments. I strongly believe that starting with the customer and working backwards makes you successful in serving customers. Customer Service Outsourcing is a great opportunity to provide you with cost savings and obtain flexibility, scale, risk minimisation and business intelligence."